Leasing Specialist\n\n\nEssential Duties & Responsibilities:\nThe overall objective of the Leasing Specialist is to maintain a high physical occupancy by focusing their efforts on the attraction and retention of qualified residents to his or her community. Responsible for leasing, marketing, and maintaining positive resident relations. Reports to the Property Manager.\n\nMajor Functions of the Job:\n• General office duties\n• Assist in lease transactions by typing leases, gathering applicant history, and credit approvals\n• Provide general clerical assistance to the community office (i.e., answer telephone, writing work orders, typing, and filing)\n\nCommunity Leasing:\n• Greet prospects and determine needs and wants\n• Complete guest card\n• Tour property by showing model or ready vacant apartments\n• Highlight amenities (i.e., pool, clubhouse and fitness center) and close the sale\n• Have prospect complete all application paperwork and secure deposit plus application fee\n• Update Weekly Activity Status Report\n• Obtain required information to process applications for approval (i.e., credit check, rental history and employment verification)\n• Once approved by the Property Manager, type lease and applicable addendums\n• Insure apartment is ready for move-in on agreed date\n• Follow up on prospects unable to close (i.e., phone calls, thank you notes, and e-mails) attempt to close sale again\n• If not a viable prospect for our community, work to send the prospect to a sister property to meet their needs without losing them to a competitor\n• Secure new resident signature(s) on appropriate paperwork prior to move-in\n• Review and orient new residents to the community’s specific rules, regulations, and policies\n• Monitor renewals\n• Distribute and follow-up on renewals on a daily basis until finalized\n• Write and distribute resident notices as needed\n\nResident Relations:\n• Residents may call or visit in person and will require the Leasing Specialist to listen respectfully to their requests, complaints, and comments\n• Respond accordingly to rectify the situation after discussing with the Property Manager when required\n• Ensure consistency with residents on all matters\n• Enforce community policies\n\nCommunity Marketing:\n• Update all web-sites with current availability and pricing\n• Place multiple daily ads on Craigslist.com, Facebook, and other online advertising mediums\n• Distribute resident flyers promoting Resident Referral Fees and various community events or promotions\n• Assist in placing, removing, and updating all banners, balloons, bandit signs, and flags around the property and other locations where outward marketing is performed\n• Distribute newsletters, flyers, and pamphlets\n• Shop competitors monthly\n• Keep updated market surveys\n• Suggest specials and/or pricing modifications based on market surveys to stay competitive\n\nOther Aspects of the Job:\nLeasing Specialist may be required to assist in special projects or activities. This job description is not an all inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by your management team. Receipt or possession of this job description does not constitute a contract of employment. Attendance is an essential job function.\n\nEducation & Mandatory Skills:\n• High School Diploma or equivalent required; some college preferred\n• Proficient computer skills\n• Experience using Microsoft Office applications including Word, Excel, PowerPoint, and Outlook\n• PMS experience is a plus\n• Copy machine\n• Fax and scanner\n• Basic knowledge of Fair Housing laws\n\nExperience & Industry Knowledge:\nPosition requires a minimum one year experience in a customer service related industry.